Shipping Policy
Where we ship
We ship to addresses in the United States including Alaska, Hawaii, Puerto Rico, PO boxes and APO/FPO/DPO addresses. Delete any you don’t ship to. We don’t ship outside the US right now.
When your order ships
Orders ship within 24 to 48 hours. Orders placed on weekends or US public holidays start processing on the next business day. As soon as your order ships, we’ll email you a tracking link.
How long delivery takes
Delivery takes 5 to 8 days after your order ships. Busy periods like Black Friday and the holidays can add a few days.
Shipping cost
Free standard shipping on every US order over $40.] OR Standard shipping is $5, You’ll see the exact cost at checkout before you pay.
If your order is delayed
If we can’t ship your order within the time we’ve promised, we’ll email you with a new shipping date. You can then cancel for a full refund.
Tracking your order
Use the tracking link in your shipping email. If tracking hasn’t updated for 5 days, email us and we’ll look into it.
Wrong address
Please check your address at checkout. If you spot a mistake, email us right away. If the order hasn’t shipped yet, we’ll fix it. If the carrier returns it to us because the address was wrong, we’ll [reship it once for free] OR [reship it for the cost of shipping] OR [refund you].
Lost, stolen or damaged packages
- Tracking says “delivered” but you can’t find it: check your mailbox, around your door and with neighbors. Carriers sometimes mark a package as delivered a day early, so give it 48 hours. If it still hasn’t turned up, email us within 14 days of the delivery date and we’ll help.
- Lost in transit: if tracking hasn’t moved for 10 days, email us and we’ll send a replacement or refund you.
- Arrived damaged or with something missing: email us a photo within 7 days of delivery and we’ll send a replacement at no cost.
Sales tax
Where sales tax applies, it’s calculated at checkout.
Questions?
Email support@yourspeeld.com with your order number.