Refund policy

Our 90-day Peel Promise
Try PEEL’D for 90 days. If you’re not happy for any reason, including if your feet don’t peel, you can return it for a full refund.

Opened packs are fine
You can return a pack you’ve opened and used, as long as the unused booties are still in it. You have 90 days from the day your order is delivered.

Packs where every pair of booties has been used can’t be returned.”

How to return

  1. Email support@yourspeeld.com within 90 days of delivery with your order number. Telling us why is optional, but it helps us improve.
  2. We’ll reply within 1 business day with the return address and instructions. Please email us before sending anything, so we can match your return to your order.
  3. Send the pack back within 14 days of our reply. You pay for return shipping. We recommend a tracked service.
  4. We’ll refund you within 5 business days of your return arriving. The refund goes back to your original payment method. Your bank may take another 5 to 10 business days to show it.

Didn’t peel?
First, check the Soak & Shed routine:

  • Did you keep the booties on, with socks over them, for the full 60 minutes?
  • Did you soak your feet for 10 to 20 minutes every day from day 3?
  • Did you skip lotion until the peel was done?

Peeling usually starts between day 3 and day 7. Thick calluses can need a second treatment, which is why every pack has 3 pairs. If your feet still don’t peel, follow the return steps above within 90 days of delivery and we’ll refund you in full.

Bought more than one pack?
You can return all of them within 90 days: any unopened packs, plus opened packs with their unused booties inside. 

Damaged, faulty or wrong item
Email us a photo within 7 days of delivery. We’ll send a replacement or refund you, and you don’t need to send anything back.

If you have a skin reaction
Stop using PEEL’D, rinse your feet with cool water, and see a doctor if the reaction doesn’t settle. Then email us. We’ll refund you under the 90-day Peel Promise, and your report helps us keep PEEL’D safe.

Cancelling an order
Orders ship within 24 to 48 hours, so email us as soon as possible. If your order hasn’t shipped yet, we’ll cancel it and refund you in full. If it has shipped, follow the return steps above.

What we can’t refund

  • Returns requested more than 90 days after delivery.
  • Packs with no unused booties left.
  • Products bought anywhere other than yourspeeld.com 

Paid with Shop Pay Installments, Klarna, Afterpay or PayPal?
Your refund goes back to that provider, and they’ll adjust your payment plan.

Questions?
Email support@yourspeeld.com. If something’s wrong with your order, please contact us before opening a dispute with your bank. We can usually fix it faster.